@book{131493,
	author = {Hansal, Alexander. and ebrary, Inc.},
	title = {Oracle Siebel CRM 8 developer's handbook},
	publisher = {Packt Enterprise,},
	year = {2011.},
	address = {Birmingham, U.K. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10467623}
}