01888nam a2200409 i 4500 ebr10776867 CaPaEBR m o d cr cn||||||||| 930824t19931993enk ob 001 0 eng|d 1857390040 (acid-free paper) 9783598243622 9783110956788 (e-book) CaPaEBR eng rda pn CaPaEBR (OCoLC)868959599 Z674.4 .S73 1993eb 338.4/70255 20 St. Clair, Guy, 1940- Customer service in the information environment / Guy St. Clair. London ; New Jersey : Bowker-Saur, [1993] �1993 1 online resource (158 pages) text rdacontent computer rdamedia online resource rdacarrier Information services management Includes bibliographical references (pages [139]-141) and index. part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user. Description based on print version record. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Information services. Information services industry Customer services. Electronic books. Print version: St. Clair, Guy. Customer service in the information environment. London : Bowker-Saur, [1993] xiii, 144 pages ; 24 cm. Information services management 9783598243622 (DLC) 93034396 ebrary. http://site.ebrary.com/lib/rucke/Doc?id=10776867 An electronic book accessible through the World Wide Web; click to view 131903 131903