@book{13192,
	author = {Chambers, Larry, and ebrary, Inc.},
	title = {Credibility marketing},
	publisher = {Dearborn Trade Publishing,},
	year = {c2002.},
	address = {Chicago, IL :},
	note = {"A Kaplan Professional Company."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10014627}
}