@book{13307,
	author = {Meredith, Meri. and ebrary, Inc.},
	title = {Dealing with an international clientele},
	publisher = {Saur,},
	year = {2004.},
	series = {The information services management series},
	address = {M�unchen :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10256638}
}