01343nam a2200349 a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001800112040002100130035002100151050002400172082001400196100002000210245012300230250001700353260003600370300001900406490004100425504005400466533015200520650003600672650003400708655002900742700003200771710001700803830003000820856012600850999001700976ebr10256696CaPaEBRm        u        cr cn|||||||||071101s2007    gw a    sb    000 0 eng d  z  2007465951  z9783598220333  aCaPaEBRcCaPaEBR  a(OCoLC)31995872214aZ675.U5bP78 2007eb04a027.72221 aPoll, Roswitha.10aMeasuring qualityh[electronic resource] :bperformance measurement in libraries /cRoswitha Poll, Peter te Boekhorst.  a2nd rev. ed.  aM�unchen :bK.G. Saur,c2007.  a269 p. :bill.1 aIFLA publications,x0344-6891 ;v127  aIncludes bibliographical references (p. 263-267).  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aAcademic librariesxEvaluation. 0aPublic librariesxEvaluation. 7aElectronic books.2local1 aBoekhorst, Peter te,d1957-2 aebrary, Inc. 0aIFLA publications ;v127.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10256696zAn electronic book accessible through the World Wide Web; click to view  c13333d13333