@book{133585,
	author = {Loader, David. and ebrary, Inc.},
	title = {Operations risk},
	publisher = {Butterworth-Heinemann,},
	year = {2007.},
	address = {Oxford ;},
	edition = {1st ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10160353}
}