@book{134577,
	author = {Bowler, Meagan. and ebrary, Inc.},
	title = {Reference services review.},
	publisher = {Emerald,},
	year = {2010.},
	series = {Reference services review ;},
	address = {[Bingley, UK] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10440370}
}