@book{136415,
	author = {Gordon, Suzanne, and Hayes, Lisa.},
	title = {Bedside manners :},
	publisher = {ILR Press,},
	year = {[2013]},
	series = {The culture and politics of health care work},
	address = {Ithaca :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10791286}
}