01894nam a2200349 a 4500 ebr10545937 CaPaEBR m u cr cn||||||||| 111103s2012 vau sb 001 0 eng d 2011045465 9781586442477 9781586442798 (e-book) CaPaEBR CaPaEBR (OCoLC)781635126 HF5549 .L2844 2012eb 658.3 23 Latham, Gary P. HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. Alexandria, Va. : Society for Human Resource Management, 2012. xi, 194 p. Includes bibliographical references and index. Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders. Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Personnel management. Service industries Management. Customer relations. Electronic books. local Ford, Robert C. ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10545937 An electronic book accessible through the World Wide Web; click to view 137909 137909