HR at your service
lessons from benchmark service organizations
Latham, Gary P.
creator
Ford, Robert C.
ebrary, Inc
text
bibliography
Electronic books.
vau
Alexandria, Va
Society for Human Resource Management
2012
monographic
eng
xi, 194 p.
Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Personnel management
Service industries
Management
Customer relations
HF5549 .L2844 2012eb
658.3
http://site.ebrary.com/lib/rucke/Doc?id=10545937
http://site.ebrary.com/lib/rucke/Doc?id=10545937
CaPaEBR
111103
ebr10545937