01894nam a2200349 a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001800112020002700130040002100157035002100178050002600199082001400225100002000239245016700259260006900426300001500495504005100510505053400561533015201095650002601247650003601273650002401309655002901333700002001362710001701382856012601399999001901525ebr10545937CaPaEBRm        u        cr cn|||||||||111103s2012    vau     sb    001 0 eng d  z  2011045465  z9781586442477  z9781586442798 (e-book)  aCaPaEBRcCaPaEBR  a(OCoLC)78163512614aHF5549b.L2844 2012eb04a658.32231 aLatham, Gary P.10aHR at your serviceh[electronic resource] :blessons from benchmark service organizations /cGary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.  aAlexandria, Va. :bSociety for Human Resource Management,c2012.  axi, 194 p.  aIncludes bibliographical references and index.0 aClient-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2011.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aPersonnel management. 0aService industriesxManagement. 0aCustomer relations. 7aElectronic books.2local1 aFord, Robert C.2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10545937zAn electronic book accessible through the World Wide Web; click to view  c137909d137909