@book{138788,
	author = {Fredericks, Karen. and Laudenslager, Roy. and ebrary, Inc.},
	title = {Sage Act! 2011},
	publisher = {Packt Enterprise Pub.,},
	year = {c2011.},
	address = {Birmingham, UK :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10450985}
}