@book{140883,
	author = {Schnapper, Melvin. and Rollins, Steven C., and ebrary, Inc.},
	title = {Value-based metrics for improving results},
	publisher = {J. Ross Pub.,},
	year = {c2006.},
	address = {Ft. Lauderdale, Fla. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10520073}
}