@book{140896,
	author = {Kumar, Dhirendra, and ebrary, Inc.},
	title = {Six sigma best practices},
	publisher = {J. Ross Pub.,},
	year = {c2006.},
	address = {Ft. Lauderdale, Fla. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10520089}
}