@book{141017,
	author = {Warner, David, and ebrary, Inc.},
	title = {Managing crisis},
	publisher = {Open University Press,},
	year = {2003.},
	series = {Managing universities and colleges},
	address = {Maidenhead :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10175223}
}