@book{1411,
	author = {Sims, Ronald R. and ebrary, Inc.},
	title = {The challenge of front-line management},
	publisher = {Quorum Books,},
	year = {2001.},
	address = {Westport, Conn. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=5004860}
}