@book{1412,
	author = {Blackard, Kirk, and ebrary, Inc.},
	title = {Managing change in a unionized workplace},
	publisher = {Quorum,},
	year = {2000.},
	address = {Westport, Conn. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=5004861}
}