02020nam a2200397 a 4500 ebr10522353 CaPaEBR m u cr cn||||||||| 081113s2009 couac sb 001 0 eng d 2008047648 1583216081 9781583216088 9781613000861 (e-book) CaPaEBR CaPaEBR (OCoLC)778432666 HD4456 .G754 2009eb 363.6/10683 22 Grigg, Neil S. The water workforce [electronic resource] : recruiting & retaining high-performance employees / Neil Grigg and Mary Zenzen. Water workforce : recruiting and retaining high-performance employees 1st ed. Denver, Colo. : American Water Works Association, c2009. xvi, 228 p. : ill., ports. Includes bibliographical references and index. Workforce challenges and strategies for success -- Jobs in water and wastewater utilities -- A strategic approach to workforce planning -- Utilities as employers of choice -- Organization change and workforce development -- Job analysis and position descriptions -- Recruiting and selecting your workforce -- Work planning and performance evaluation -- Learning organizations and knowledge management -- Training and development programs -- Employee retention -- Succession management -- Solutions for smaller utilities. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Water utilities. Labor supply. Organizational learning. Knowledge management. Electronic books. local Zenzen, Mary. ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10522353 An electronic book accessible through the World Wide Web; click to view 142429 142429