@book{143399,
	author = {Sng, Hui Ying. and ebrary, Inc.},
	title = {Crisis management and public policy},
	publisher = {World Scientific Pub. Co.,},
	year = {c2011.},
	address = {Singapore ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10524589}
}