02476nam a2200373 a 4500 ebr10527260 CaPaEBR m u cr cn||||||||| 110819s2012 nyu s 001 0 eng d 2011033261 0814417833 9780814417836 9780814417843 (e-book) CaPaEBR CaPaEBR (OCoLC)778436439 HF5549.12 .B453 2012eb 658.3/02 23 Belker, Loren B. The first-time manager [electronic resource] / Loren B. Belker, Jim McCormick, and Gary S. Topchik. 6th ed. New York : AMACOM, 2012. v, 232 p. Includes index. The road to management -- Starting out -- Building trust and confidence -- Show your appreciation -- Being an active listener -- The new manager's job and pitfalls to avoid -- Dealing with your superiors -- Choosing a managerial style of your own -- Building a team dynamic -- Managing problem employees -- Hiring and interviewing -- Training team members -- Managing change : dealing with resistance -- Disciplining the employee -- "Oh my God! I can't fire anyone!" -- Having a legal awareness -- No secrets -- The human resources department -- The current state of loyalty -- Is there such a thing as motivation? -- Understanding risk inclination -- Encouraging initiative and innovation -- Improving outcomes -- The generation gap -- Writing job descriptions -- Doing performance appraisals -- Salary administration -- Having emotional intelligence -- Developing a positive self-image -- Managing your own time -- The written word -- The grapevine -- Your best friend : delegation -- A sense of humor -- Managing, participating in, and leading meetings -- Taking center stage : the role of public speaking in your career -- Coping with stress -- Having balance in your life -- A touch of class. Electronic reproduction. Palo Alto, Calif. : ebrary, 2012. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Supervision of employees. Office management. Electronic books. local McCormick, Jim. Topchik, Gary S. ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10527260 An electronic book accessible through the World Wide Web; click to view 145307 145307