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  <titleInfo>
    <nonSort>The </nonSort>
    <title>first-time manager</title>
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  <name type="personal">
    <namePart>Belker, Loren B.</namePart>
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  <name type="personal">
    <namePart>McCormick, Jim.</namePart>
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  <name type="personal">
    <namePart>Topchik, Gary S.</namePart>
  </name>
  <name type="corporate">
    <namePart>ebrary, Inc</namePart>
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    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>AMACOM</publisher>
    <dateIssued>2012</dateIssued>
    <edition>6th ed.</edition>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">electronic</form>
    <form authority="gmd">electronic resource</form>
    <extent>v, 232 p.</extent>
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  <tableOfContents>The road to management -- Starting out -- Building trust and confidence -- Show your appreciation -- Being an active listener -- The new manager's job and pitfalls to avoid -- Dealing with your superiors -- Choosing a managerial style of your own -- Building a team dynamic -- Managing problem employees -- Hiring and interviewing -- Training team members -- Managing change : dealing with resistance -- Disciplining the employee -- "Oh my God! I can't fire anyone!" -- Having a legal awareness -- No secrets -- The human resources department -- The current state of loyalty -- Is there such a thing as motivation? -- Understanding risk inclination -- Encouraging initiative and innovation -- Improving outcomes -- The generation gap -- Writing job descriptions -- Doing performance appraisals -- Salary administration -- Having emotional intelligence -- Developing a positive self-image -- Managing your own time -- The written word -- The grapevine -- Your best friend : delegation -- A sense of humor -- Managing, participating in, and leading meetings -- Taking center stage : the role of public speaking in your career -- Coping with stress -- Having balance in your life -- A touch of class.</tableOfContents>
  <note type="statement of responsibility">Loren B. Belker, Jim McCormick, and Gary S. Topchik.</note>
  <note>Includes index.</note>
  <note>Electronic reproduction. Palo Alto, Calif. : ebrary, 2012. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.</note>
  <subject authority="lcsh">
    <topic>Supervision of employees</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Office management</topic>
  </subject>
  <classification authority="lcc">HF5549.12 .B453 2012eb</classification>
  <classification authority="ddc" edition="23">658.3/02</classification>
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