@book{14548,
	author = {Ingraham, Patricia W. and Government Performance Project (U.S.)},
	title = {In pursuit of performance},
	publisher = {Johns Hopkins University Press,},
	year = {2007.},
	series = {Johns Hopkins studies in governance and public management},
	address = {Baltimore :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10256336}
}