@book{149157,
	author = {Hansal, Alexander. and Weigl, Michael. and ebrary, Inc.},
	title = {Oracle Siebel CRM 8 installation and management},
	publisher = {Packt Pub.,},
	year = {2010.},
	address = {Birmingham, U.K. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10435401}
}