@book{153236,
	author = {Hunt, Robert A. and ebrary, Inc.},
	title = {The international journal of quality & reliability management.},
	publisher = {Emerald,},
	year = {2008.},
	series = {The international journal of quality & reliability management ;},
	address = {[Bradford, England] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10229704}
}