@book{15408,
	author = {Greenwald, Rick. and Milbery, Jim. and ebrary, Inc.},
	title = {Making the technical sale},
	publisher = {Muska & Lipman Pub.,},
	year = {c2001.},
	address = {Cincinnati, OH :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10007219}
}