@book{154237,
	author = {Dalton, Pete. and ebrary, Inc.},
	title = {Library evaluation in practice},
	publisher = {Emerald Group Publishing,},
	year = {c2004.},
	series = {VINE: the journal of information and knowledge management systems ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10073889}
}