@book{155589,
	author = {Ogiermann, Eva. and ebrary, Inc.},
	title = {On apologising in negative and positive politeness cultures},
	publisher = {John Benjamins Pub. Company,},
	year = {c2009.},
	series = {Pragmatics & beyond new series,},
	address = {Philadelphia, Pa. ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10342333}
}