@book{156506,
	author = {Qiang, Niu. and Wolff, Martin. and ebrary, Inc.},
	title = {Dissatisfied customers},
	publisher = {Nova Science Publishers,},
	year = {c2009.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10680880}
}