Effective apology mending fences, building bridges, and restoring trust Kador, John. creator ebrary, Inc text bibliography Electronic books. cau San Francisco Berrett-Koehler Publishers 2009 1st ed. monographic eng
electronic
electronic resource
273 p. The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. John Kador. Includes bibliographical references (p. 243-251) and index. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Corporate image Apologizing Corporations Public relations Business communication Crisis management HD59.2 .K34 2009eb 659.2 BK business book http://site.ebrary.com/lib/rucke/Doc?id=10315417 http://site.ebrary.com/lib/rucke/Doc?id=10315417 CaPaEBR 090202 ebr10315417