@book{163254,
	author = {Robinson, Dana Gaines, and Robinson, James C., and ebrary, Inc.},
	title = {Performance consulting},
	publisher = {Berrett-Koehler Publishers ;},
	year = {c2008.},
	address = {San Francisco :},
	edition = {2nd ed., rev. and updated.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10315480}
}