01844nam a2200349 a 4500 ebr10315480 CaPaEBR m u cr cn||||||||| 071227s2008 caua sb 001 0 eng 2007052364 9781576754351 (pbk. : alk. paper) CaPaEBR CaPaEBR (OCoLC)310646878 HF5549.5.T7 R526 2008eb 658.3/124 22 Robinson, Dana Gaines, 1944- Performance consulting [electronic resource] : a practical guide for HR and learning professionals / Dana Gaines Robinson, James C. Robinson. 2nd ed., rev. and updated. San Francisco : Berrett-Koehler Publishers ; [Alexandria, Va.] : Society for Human Resource Management, c2008. xviii, 268 p. : ill. Includes bibliographical references (p. 243-252) and index. The need hierarchy -- The GAPS! logic -- Identifying business and performance shoulds -- Identifying the "is" for business and performance -- Identifying causes and solutions -- Contracting with clients -- Building partnerships with clients -- Reactive entry : reframing requests for solutions -- Proactively identifying performance consulting opportunities -- Q&A with the authors. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Employees Training of. Performance. Business consultants. Electronic books. local Robinson, James C., 1930- ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10315480 An electronic book accessible through the World Wide Web; click to view 163254 163254