@book{166937,
	author = {Bals, Lydia. and Hartmann, Evi. and ebrary, Inc.},
	title = {Sourcing of services},
	publisher = {Nova Science Publishers,},
	year = {c2008.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10676356}
}