@book{18585,
	author = {Bhote, Keki R., and ebrary, Inc.},
	title = {The ultimate Six Sigma},
	publisher = {AMACOM/American Management Association,},
	year = {c2002.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10005780}
}