@book{192939,
	author = {Eunson, Baden. and ebrary, Inc.},
	title = {Conflict management},
	publisher = {John Wiley & Sons,},
	year = {2007.},
	series = {Business tools series},
	address = {Milton, Australia ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10560646}
}