@book{195645,
	author = {Mahmud, Taher. and ebrary, Inc.},
	title = {Better patient feedback, better healthcare},
	publisher = {M&K Pub. Press,},
	year = {c2012.},
	address = {Keswick, Cumbria, UK. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10602524}
}