01467nam a22003614a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112040002100127035002000148050002700168082001700195100001900212245018900231250001200420260004200432300002500474490004900499504006600548533015200614650002200766650002300788650002400811655002900835700003500864710001700899830004600916856012600962999001701088ebr10001742CaPaEBRm        u        cr cn|||||||||000824s2001    caua    sb    001 0 eng    z   00011080   z0787946672  aCaPaEBRcCaPaEBR  a(OCoLC)4941483114aHF5415.5b.G753 2001eb04a658.8/122211 aGriffin, Jill.10aCustomer winbackh[electronic resource] :bhow to recapture lost customers and keep them loyal /cJill Griffin and Michael W. Lowenstein ; foreword by Don    Peppers and Martha Rogers.  a1st ed.  aSan Francisco :bJossey-Bass,cc2001.  axxii, 314 p. :bill.1 aThe Jossey-Bass business & management series  aIncludes bibliographical references (p. 291-301) and indexes.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer loyalty. 0aCustomer services. 0aCustomer relations. 7aElectronic books.2local1 aLowenstein, Michael W.,d1942-2 aebrary, Inc. 0aJossey-Bass business & management series.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10001742zAn electronic book accessible through the World Wide Web; click to view  c19582d19582