@book{198459,
	author = {Hochschild, Arlie Russell, and ebrary, Inc.},
	title = {The managed heart},
	publisher = {University of California Press,},
	year = {2012.},
	address = {Berkeley :},
	edition = {Updated, with a new preface.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10555078}
}