@book{199888,
	author = {Fronz, Christian. and ebrary, Inc.},
	title = {Strategic management in crisis communication},
	publisher = {Diplomica Verlag,},
	year = {2012.},
	address = {Hamburg :},
	note = {Title from cover.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10553205}
}