@book{200397,
	author = {Pearmain, Rosalind. and ebrary, Inc.},
	title = {The heart of listening},
	publisher = {Continuum,},
	year = {2001.},
	series = {SPC series},
	address = {London ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10567031}
}