@book{201535,
	author = {Koppel, Ross. and ebrary, Inc.},
	title = {First, do less harm},
	publisher = {ILR Press,},
	year = {2012.},
	series = {The culture and politics of health care work},
	address = {Ithaca :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10563879}
}