@book{20312,
	author = {Burnett, Rachel. and ebrary, Inc.},
	title = {Outsourcing IT},
	publisher = {Gower,},
	year = {2009.},
	address = {Aldershot, Hants, England ;},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10276579}
}