@book{206432,
	author = {Desouza, Kevin C., and Awazu, Yukika, and ebrary, Inc.},
	title = {Engaged knowledge management},
	publisher = {Palgrave Macmillan,},
	year = {2005.},
	address = {Houndmills, Basingstoke, Hampshire ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10103774}
}