@book{206438,
	author = {Bolton, Sharon C., and ebrary, Inc.},
	title = {Emotion management in the workplace},
	publisher = {Palgrave Macmillan,},
	year = {2005.},
	series = {Management, work and organisations},
	address = {Houndmills, Basingstoke, Hampshire ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10103780}
}