@book{209083,
	author = {Bhatia, V. K. and ebrary, Inc.},
	title = {The discourses of dispute resolution},
	publisher = {Peter Lang,},
	year = {2010.},
	series = {Linguistic insights; studies in language and communication ;},
	address = {Bern ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10589282}
}