@book{209704,
	author = {Hayes, Jeremiah F., and Babu, Thimma V. J. Ganesh. and ebrary, Inc.},
	title = {Modeling and analysis of telecommunications networks},
	publisher = {Wiley-Interscience,},
	year = {c2004.},
	address = {Hoboken, N.J :},
	note = {"A Wiley-Interscience Publication."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10113991}
}