@book{210676,
	author = {Ballard, Chuck. and White, Colin. and ebrary, Inc.},
	title = {Business performance management},
	publisher = {IBM,},
	year = {2005.},
	series = {IBM redbooks},
	address = {San Jose, CA :},
	note = {"July 2005."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112499}
}