@book{211095,
	author = {Manoel, Edson. and ebrary, Inc.},
	title = {Introducing IBM Tivoli service level advisor},
	publisher = {IBM International Technical Support Organization,},
	year = {2002.},
	series = {Redbooks},
	address = {[San Jose, Calif.?] :},
	edition = {1st ed.},
	note = {"July 2002."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112597}
}