@book{211178,
	author = {Cook, Jim, and International Business Machines Corporation.},
	title = {Performance management},
	publisher = {IBM International Technical Support Organization,},
	year = {2003.},
	series = {IBM redbooks},
	address = {Rochester, MN :},
	edition = {1st ed.},
	note = {"March 2003".},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112723}
}