@book{212860,
	author = {Dirgo, Robert. and ebrary, Inc.},
	title = {Look forward beyond lean and Six Sigma},
	publisher = {J. Ross Pub.,},
	year = {2005.},
	address = {Boca Raton, FL :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10124727}
}