@book{213317,
	author = {Crum, Colleen, and Palmatier, George E. and ebrary, Inc.},
	title = {Demand management best practices},
	publisher = {J. Ross Publishing,},
	year = {2003.},
	series = {Integrated business management series},
	address = {Boca Raton, Fla. :},
	note = {"Co-published with APICS"--Cover.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10124763}
}